Man With a Van Ealing Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Ealing provides man and van, removals, collection, delivery, and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, us, our: Man With a Van Ealing, the provider of man and van and removal services.

1.2 You, your, customer: The individual, firm, or company that requests and pays for the services.

1.3 Services: Any man and van, removal, collection, delivery, packing, loading, unloading, or related services that we agree to provide.

1.4 Goods: The items, furniture, personal belongings, and any other property that you ask us to move, handle, or transport.

1.5 Premises: Any property, address, or location where we are instructed to collect or deliver goods or to provide services.

1.6 Service area: The areas in which we operate and to which we may agree to provide services, including but not limited to Ealing and surrounding locations, as agreed at the time of booking.

2. Booking Process

2.1 You may request a quotation by providing accurate information about the goods to be moved, property access, addresses, dates, times, and any special requirements. Quotations are based on the information supplied and may change if that information is incomplete or inaccurate.

2.2 A booking is not confirmed until we have expressly accepted your request and you have agreed to these Terms and Conditions. We reserve the right to refuse or decline any booking at our discretion.

2.3 When making a booking you must provide the following:

(a) Full collection and delivery addresses.

(b) The date and preferred time of the service.

(c) Details of property access, including floor level, lifts, parking restrictions, or long carries.

(d) An accurate description of the volume and nature of items to be moved.

(e) Information regarding any fragile, high-value, bulky, or heavy items.

2.4 If on arrival the service requirements differ materially from those described at the time of booking, we may adjust the price, refuse to carry out part of the service, or, if necessary, cancel the service and charge a reasonable call-out fee.

2.5 Any estimated service time is given as a guide only and may vary due to traffic, access, loading conditions, or other factors outside our control.

3. Quotations and Pricing

3.1 Quotations may be provided on an hourly rate or a fixed-price basis, as stated at the time of booking. All quotations are exclusive of additional charges such as parking fees, congestion charges, tolls, and waste disposal charges unless expressly stated.

3.2 Quotations are given on the assumption that:

(a) The work can be carried out in normal access conditions.

(b) The service is not unduly delayed by waiting times outside our control.

(c) There are no items which require special equipment or additional labour not previously disclosed.

3.3 We reserve the right to amend the quotation if:

(a) The service is not completed within the expected time due to reasons not caused by us.

(b) Additional items are added to the job.

(c) Access is more difficult than described or additional labour is required.

(d) Any other circumstances arise that were not disclosed at the time of quotation.

4. Payments and Charges

4.1 Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We may require a deposit to secure your booking, which will be confirmed at the time of booking.

4.2 Payment methods accepted may include cash or other payment methods as advised at the time of booking. We are not obliged to accept any particular method of payment and may change accepted methods from time to time.

4.3 If a deposit is required, your booking will not be finalised until the deposit has been received. Deposits may be non-refundable in accordance with the cancellation terms set out in these Terms and Conditions.

4.4 If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate and to withhold goods until full payment has been received. Any costs incurred in recovering overdue payments may be charged to you.

4.5 You are responsible for any parking fees, penalties, congestion charges, tolls, or similar charges incurred in the provision of the service. Where possible, we will notify you of these charges in advance, but ultimate responsibility lies with you as the customer.

5. Cancellations, Amendments and Delays

5.1 If you need to cancel or amend your booking, you must notify us as soon as possible. The following cancellation terms apply unless otherwise agreed:

(a) Cancellation more than 48 hours before the agreed start time may be made without a cancellation charge, but any non-refundable deposits may be retained.

(b) Cancellation within 24–48 hours of the agreed start time may incur a reasonable cancellation fee, which may include loss of deposit.

(c) Cancellation within 24 hours of the agreed start time may be charged at up to 100 percent of the quoted price.

5.2 If you need to change the date, time, or scope of the service, we will use reasonable efforts to accommodate your request. Changes are subject to availability and may result in a revised quotation or additional charges.

5.3 We reserve the right to cancel or postpone a booking if:

(a) Circumstances arise beyond our reasonable control, including but not limited to adverse weather, road closures, or vehicle breakdown.

(b) We reasonably believe that the service cannot be carried out safely or lawfully.

(c) You fail to provide accurate information or fail to comply with these Terms and Conditions.

5.4 In the event that we cancel a booking for reasons within our control, our liability will be limited to any deposit or advance payment already made. We shall not be liable for any consequential loss arising from such cancellation.

6. Your Responsibilities

6.1 You are responsible for:

(a) Ensuring that adequate parking is available and that any necessary permits or permissions are obtained in advance.

(b) Ensuring that the premises are safe and accessible for loading and unloading.

(c) Packing and securing your goods safely, unless a packing service has been expressly agreed.

(d) Removing and disconnecting any fixtures, fittings, appliances, or equipment that need to be moved, unless otherwise agreed.

6.2 You must not ask us to move or handle any items that are illegal, unsafe, hazardous, or prohibited, including but not limited to:

(a) Explosives, flammable or toxic substances.

(b) Firearms or weapons.

(c) Live animals or plants, unless expressly agreed.

(d) Cash, jewellery, important documents, or other high-value items without prior written agreement.

6.3 You are responsible for checking that nothing is left behind at the premises and that nothing is taken away in error. We accept no responsibility for any items left on the premises or removed unintentionally where you have not given clear instructions.

7. Our Responsibilities

7.1 We will provide the services with reasonable care and skill, using appropriate vehicles and personnel for the agreed work.

7.2 We will take reasonable steps to protect your goods and premises during loading, transit, and unloading. This may include the use of blankets, straps, and other equipment where appropriate.

7.3 We will use reasonable efforts to adhere to the scheduled start time and any agreed completion time, but such times are not guaranteed and may be affected by circumstances beyond our control.

8. Liability and Limitations

8.1 Our liability for loss of or damage to goods, or for damage to premises, is limited as set out in this clause. You are advised to arrange appropriate insurance for your goods if their value exceeds any limits described here.

8.2 We will not be liable for:

(a) Loss or damage caused by your failure to pack goods properly, unless we have provided a packing service.

(b) Normal wear and tear, scratching, scuffing, or minor cosmetic damage arising from handling and transport.

(c) Loss of or damage to fragile items such as glass, mirrors, electronics, or artwork unless they have been professionally packed or we have agreed in writing to accept responsibility.

(d) Damage to furniture or property where this results from moving items through narrow or difficult access, provided we have advised you of the risk and you have instructed us to proceed.

(e) Any loss resulting from delay, missed appointments, or failure to complete the service within a particular time, unless such loss arises from our negligence or breach of these Terms and Conditions.

8.3 Our total liability for loss or damage, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable amount having regard to the value of the goods moved and the price paid for the services. If you wish us to accept a higher level of liability, this must be agreed in writing in advance and may be subject to an additional charge.

8.4 We will not be liable for indirect or consequential loss, including loss of profit, loss of income, or loss of opportunity, arising out of or in connection with the services.

8.5 You must notify us in writing of any loss or damage as soon as reasonably practicable and in any event within seven days of completion of the service. We may not be able to consider claims made outside this timeframe.

9. Access, Property Damage and Parking

9.1 You are responsible for ensuring suitable access at both collection and delivery addresses. This includes informing us in advance of any stairs, narrow doorways, low ceilings, or other obstructions.

9.2 If we are required to park on public roads or in restricted areas, you must ensure that suitable permissions or permits are obtained. We will not be liable for any fines or penalties incurred if you have failed to arrange adequate parking.

9.3 We will take reasonable care to avoid damage to floors, walls, and other surfaces. However, you should take any additional protective measures you consider necessary, such as covering carpets or floors.

9.4 Where large or heavy items are to be moved through tight spaces, you accept that a risk of damage may remain even with reasonable care. If we advise that an item cannot be moved safely and you instruct us to proceed regardless, we will not be liable for any resulting damage.

10. Waste, Disposal and Environmental Regulations

10.1 We comply with relevant waste and environmental regulations when transporting and disposing of unwanted items. We are not a general refuse collection service and only remove waste where this has been agreed in advance.

10.2 We will not remove:

(a) Hazardous, chemical, clinical, or toxic waste.

(b) Asbestos or materials containing asbestos.

(c) Any waste materials that require specialist licences or handling not held by us.

10.3 Where we agree to dispose of items on your behalf, an additional charge may apply to cover transport, handling, and disposal fees.

10.4 You warrant that any items given to us for disposal are your property or that you have the authority of the owner to dispose of them. You will indemnify us against any claim arising from unlawful or unauthorised disposal.

11. Force Majeure

11.1 We shall not be liable for any delay, cancellation, or failure to perform any of our obligations where such delay or failure results from events or circumstances beyond our reasonable control. This may include, without limitation, adverse weather, accidents, road closures, traffic congestion, acts of God, strikes, or mechanical breakdown.

11.2 If a force majeure event occurs, we will use reasonable efforts to notify you and to rearrange the service where possible.

12. Complaints and Disputes

12.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we have the opportunity to resolve it.

12.2 We will aim to respond to complaints promptly and to investigate them fairly. You agree to cooperate with any reasonable requests for information or evidence.

12.3 These Terms and Conditions do not affect your statutory rights as a consumer under applicable UK law.

13. Data Protection and Privacy

13.1 We will collect and process personal information about you only to the extent necessary to provide our services, manage bookings, and comply with legal obligations.

13.2 We will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to provide the services, process payments, or comply with legal requirements.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services we provide, shall be governed by and interpreted in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

15.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.

15.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

15.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any previous agreements or understandings, whether written or oral.