Man With A Van Ealing Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Ealing provides moving, transport, lifting, loading, and related removal services to customers in the United Kingdom. By making a booking, accepting a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to be fair, clear, and practical, and they apply to domestic, commercial, and ad hoc van service bookings unless otherwise agreed in writing. In these terms, the expressions “we,” “us,” and “our” refer to the service provider, while “you” refers to the customer, hirer, or authorised representative placing the booking.

Our service is intended to support lawful transport and removal needs, including collection and delivery of items, furniture moves, light removals, and associated loading and unloading tasks. We reserve the right to refuse any instruction that would place our team, our vehicles, other road users, or the public at risk, or that would require us to act outside applicable law. These terms should be read alongside any quotation, booking confirmation, or written service note issued before the job begins.

By using our van and man service, you confirm that you have read and understood these terms and that you are authorised to arrange the work. If you are booking on behalf of another person, business, or landlord, you warrant that you have the authority to do so and that the person receiving the service is aware of the arrangement. We may update these terms from time to time, and the version in force at the time of booking will normally apply unless a newer version is agreed in writing.

1. Booking Process

Bookings may be made by telephone, email, online enquiry, messaging service, or any other method we make available from time to time. A booking is only confirmed when we have acknowledged the job details and, where required, received any requested deposit, prepayment, or signed acceptance. Until confirmation is issued, availability cannot be guaranteed. We may request photographs, inventories, access details, floor level information, parking notes, or other relevant facts before accepting a booking so that we can assess the work properly.

When you book a man with a van in Ealing or any other UK location, you are responsible for providing accurate and complete information, including the collection and delivery addresses, item description, property access conditions, and any special handling requirements. If the actual job differs from the information supplied, we may adjust the quote, alter the vehicle size, change the number of operatives, or decline to proceed if the variation is substantial. Any agreed time window is an estimate unless we expressly state that a fixed arrival time has been guaranteed in writing.

Booking changes and customer responsibilities

You must ensure that someone authorised is present at pickup and delivery unless we have agreed alternative instructions in advance. You are also responsible for ensuring that goods are suitably packed, labelled, and ready for transport unless our quotation specifically includes packing or dismantling. Items not declared at the time of booking may be treated as additional work. If we arrive and cannot complete the service because of incomplete information, lack of access, unsafe conditions, or a failure on your part to be ready, waiting charges, aborted job charges, or reattendance fees may apply.

2. Payments and Pricing

Prices may be quoted as fixed fees, hourly rates, or a combination of both, depending on the nature of the job. Quotations are usually based on the details supplied at the time of enquiry and may be revised if the scope changes. Unless stated otherwise, all prices are exclusive of any applicable taxes, parking charges, tolls, congestion fees, storage charges, disposal costs, or other third-party expenses reasonably incurred in the performance of the service. Where we provide an estimate rather than a fixed price, the final charge may be higher or lower depending on the time taken and the actual work completed.

Payment terms will be set out in the booking confirmation or invoice. We may require a deposit or full advance payment for certain jobs, particularly where materials, vehicle allocation, or scheduled time is reserved in advance. If payment is due on completion, it must be made immediately unless we have agreed credit terms in writing. Accepted payment methods may include bank transfer, debit card, credit card, or other methods notified to you. Any bank charges, currency conversion fees, or failed payment fees imposed by your bank remain your responsibility.

If payment is overdue, we may suspend future services, charge reasonable administrative costs, and recover lawful interest on late sums to the extent permitted by UK legislation. We also reserve the right to retain goods in our lawful possession until outstanding sums are paid, where permitted by law and where such retention is reasonable in the circumstances. This does not affect any mandatory consumer rights you may have under applicable law.

3. Cancellations, Rescheduling, and Waiting Time

You may cancel or reschedule a booking by giving us reasonable notice. Cancellation terms may vary depending on the length of the job, the notice period, whether a deposit has been paid, and whether vehicles or staff have already been allocated. If you cancel at short notice, we may charge a cancellation fee to reflect lost time, preparation costs, and unrecoverable expenses. Where a deposit has been taken, it may be retained in whole or in part as a genuine pre-estimate of loss or applied against cancellation charges.

We may cancel or reschedule a booking where circumstances beyond our control make performance impossible or unsafe, including severe weather, road closures, vehicle breakdown, staff illness, legal restrictions, or events amounting to force majeure. In such cases, we will use reasonable efforts to offer an alternative time. Our liability for cancellation caused by events outside our control will be limited to refunding any amounts paid for the unperformed portion of the service, subject to the limitations in these terms and any mandatory legal rights that cannot be excluded.

Where our team arrives and cannot commence work because you or your representative is absent, access is blocked, the property is not ready, or key instructions are missing, we may charge waiting time, abortive visit costs, or a full call-out fee. If we agree to wait, the waiting period may be charged in increments at the applicable rate. Repeated postponements, late changes, or failure to confirm access arrangements may result in the booking being treated as cancelled by you.

4. Liability, Damage, and Risk

We will exercise reasonable care and skill in carrying out our services. However, because removals and transport can involve handling large, heavy, fragile, or awkward items, some risk is unavoidable. You should ensure that goods are adequately packed and protected for the journey unless packing has been included in the service. We are not responsible for loss or damage arising from inadequate packaging, pre-existing defects, inherent vice, or items that are structurally weak, unstable, or unsuitable for transport in their condition at collection.

Our liability for direct loss or damage caused by our negligence, breach of contract, or failure to use reasonable care is limited to the repair value, replacement value, or declared value of the affected item, whichever is lower, unless a higher limit has been agreed in writing. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited under UK law. We are not liable for indirect or consequential losses, including loss of earnings, missed appointments, loss of business opportunity, or emotional distress.

Where we are required to move electrical appliances, glass, artwork, antiques, pianos, IT equipment, or items of special value, you should tell us in advance. We may require special packing, additional labour, or a written declaration of value before accepting such items. Unless agreed otherwise, we do not provide insurance as an insurer; any protection provided by us is limited to the extent stated in the booking or by any policy we maintain. It remains your responsibility to hold suitable insurance for goods in transit where appropriate.

5. Waste, Disposal, and Regulatory Compliance

Our waste collection, disposal, and clearance-related services are carried out in accordance with applicable UK waste management laws and environmental obligations. We may only remove waste that has been identified in advance and accepted by us. You must not ask us to transport or dispose of hazardous waste, asbestos, chemicals, pressurised containers, clinical waste, gas bottles, batteries beyond permitted handling, or any regulated material unless we have expressly confirmed in writing that we are authorised and equipped to do so. If prohibited waste is discovered during the job, we may refuse removal and charge for any time already spent.

Where items are being disposed of rather than moved, you confirm that you have the legal right to arrange disposal and that the waste is not stolen, unlawfully held, or subject to any restriction, enforcement notice, or third-party claim. If required by law, we may ask for documentation to support lawful disposal, including evidence of ownership, transfer notes, or any information needed for compliance records. We reserve the right to decline any load that, in our reasonable opinion, would breach waste carrier rules, environmental laws, health and safety duties, or site-specific regulations.

Any materials removed as waste become subject to the agreed disposal process once accepted by us, but ownership and responsibility for the lawfulness of the waste remain with you until the point of lawful transfer where required by legislation. If we incur charges, fines, delays, or enforcement action due to inaccurate information, unlawful contents, or improper classification of waste supplied by you, you agree to reimburse us for resulting losses to the extent permitted by law. We will act reasonably and proportionately in all such cases.

6. Customer Obligations and Site Conditions

You are responsible for making sure the premises are safe and accessible for our team and vehicle. This includes arranging parking, providing access codes or keys where needed, protecting flooring if required, and ensuring that paths, stairways, and lifting routes are clear. We may refuse to carry out work if conditions are unsafe, unsanitary, or likely to cause damage to people or property. If specialist equipment, permits, or permissions are required, you must arrange them in advance unless we have agreed otherwise.

You must also ensure that any goods handed to us are lawful to transport and do not contain hidden items, prohibited substances, or dangerous goods. We may inspect packages where necessary for safety or compliance, and we may refuse to move any item that appears to pose a risk. If the route, loading conditions, or item size differs materially from what was described, we may amend the price or scope of work. Any instruction to carry out work in a rushed, unsafe, or unlawful manner may be declined without penalty to us.

7. Complaints, Delays, and Remedies

We aim to deal with any concerns promptly and fairly. If you believe a service issue has occurred, you should notify us as soon as reasonably possible so that we can investigate and, where appropriate, take corrective action. Any complaint should include enough detail for us to identify the booking, the issue complained of, and the outcome you seek. We may request photographs, written notes, or other evidence to assist our review.

Minor delays do not automatically entitle you to a refund or cancellation unless they amount to a material breach of contract. Traffic congestion, loading restrictions, and other normal operational issues may affect timings, and we will use reasonable efforts to minimise disruption. Where a service fault is established, our remedies may include re-performance of the affected part of the service, a partial refund, or another fair remedy depending on the circumstances. Nothing in this section limits any statutory remedy that may be available to consumers under applicable law.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer resident in another part of the United Kingdom, you may also benefit from any mandatory protections of the law of your local jurisdiction to the extent they cannot lawfully be excluded. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.

Nothing in these terms is intended to affect your statutory rights. If any provision is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. Our failure to insist on strict performance of any part of these terms does not amount to a waiver of our rights.

By proceeding with a booking for Man With A Van Ealing, you acknowledge that you have read these Terms and Conditions and agree to comply with them. They are intended to support a professional, transparent, and lawful service relationship and to provide clear expectations for both parties throughout the booking, payment, transport, and disposal process.